HSBC - Major Outage

Incident Report for Tink providers UK

Resolved

We have experienced and outage with HSBC.

- Affected users: 100%
- Affected flow: Manual authentication | On-demand Refresh | Background Refresh | Payment Initiation | Variable Recurring Payments flow
- Start Time: 09.10.2026 04:03 BST
- End Time: 09.10.2026 04:26 BST
- Bank side error: 500 responses from /token endpoint
- Provider name: uk-hsbc-oauth2, uk-hsbc-business-ob, uk-hsbc-net-ob, uk-firstdirect-oauth2, uk-markandspencer-oauth2
Posted Oct 09, 2026 - 04:41 BST
This incident affected: HSBC.