New Day Open Banking - Major outage

Incident Report for Tink providers UK

Resolved

We experienced issues with New Day Open Banking. Performance has since returned to normal.

- Affected users: 75%
- Affected flow: AIS, manual refresh
- Start Time: 2025-04-01 10:40 CEST
- End Time: 2025-04-01 11:18 CEST
- Bank side error: No responses / timeouts when calling /account endpoint caused manual refreshes to fail.
- Provider name: uk-newday-john-lewis-ob, uk-newday-aqua-ob, uk-newday-pulse-ob, uk-newday-fluid-ob, uk-newday-marbles-ob
Posted Apr 01, 2025 - 09:53 UTC
This incident affected: New Day Bank.