Virgin Money - Degraded performance

Incident Report for Tink providers UK

Resolved

The issue has been resolved. We apologize for this inconvenience.

Posted Dec 12, 2025 - 22:36 GMT

Investigating

The severity of this issue has increased

- Affected users: 100%
- Affected flow: On-demand Refresh | Background Refresh
- Start Time: 3/12/2025 15:50 CET
- Bank side error: Token endpoint unavailable
- Provider name: uk-virginmoney-standalone-ob

Posted Dec 04, 2025 - 11:43 GMT

Identified

We have identified the issue and we will update when a significant change to the situation occurs.
- Affected users: 30%
- Affected flow: refresh-auto
- Start Time: 3/12/2025 15:50 CET
- Bank side error: Token endpoint unavailable
- Provider name: uk-virginmoney-standalone-ob

Posted Dec 03, 2025 - 15:48 GMT

This incident affected: Virgin Money.