Vanquis Open Banking - Major outage affecting Account Information Services

Incident Report for Tink providers UK

Resolved

Between 0:00 and 04:00 CET there was a major outage affecting Vanquis Open Banking affecting Account Information Services.
Performance has since returned to normal. We apologize for the inconvenience.

- Affected users: 100%
- Affected flow: On-demand Refresh and Background Refresh
- Start Time: 25/4/2025 00:00 CET
- Bank side error: There were issues with /balances endpoint. Bank server was responding with HTPP 5XX errors.
- Provider name: uk-vanquis-ob

Posted 8 days ago. Apr 25, 2025 - 05:28 UTC

This incident affected: Vanquis.